Privacy Policy for The Filters Guy
Effective Date: 2/4/2026
The Filters Guy DBA “CHA Innovative Solutions, LLC” operates The Filters Guy (the “Website”) and provides HVAC Air Filters products, related information, subscriptions services, and customer support. This Privacy Policy Explains how we collect, use, disclose, and safeguard your information when you visit or make purchases from our website
By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the Website immediately.
1. Information We Collect
We may collect the following types of information:
Personal Information
Provided voluntarily by you when you:
- Create an account
- Place an order
- Subscribe to filter delivery plans
- Contact customer support
- Name
- Email address
- Phone number
- Billing and shipping Address
- Payment information (processed securely by a third-party processor; not stored by us)
- Browser type and version
- Device and operating system
- Pages visited and time spent
- IP address and general location
- Referral sources (links or ads you clicked)
- Improve website performance
- Personalize user experience
- Remember cart and login preferences
- Track analytics & marketing conversions
2. How we use your information
We use collected information to:
- Process and deliver orders
- manage user accounts and subscriptions
- send order confirmations, updates and alerts
- Improve website performance and product offerings
- Respond to customer requests and support inquiries
- Detect fraud, enhance security and comply with legal requirements
3. Sharing & Disclosure of Information
We do not sell your personal information.
We may share data only with trusted third parties such as:
- Payment processors (Stripe, Paypal, etc.)
- Shipping carriers & fulfillment providers
- Email/marketing platforms (for opt-in subscribers)
- Website hosting & analytics services
- Legal authorities if required by law or to protect rights
4. Data Security
We implement industry standard technical and administrative security measures to protect your information
However, no digital transmission method is 100% secure. You acknowledge use of the website is at your own risk
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access and review personal data we hold
- Request corrections or updates
- Request deletion of your information
- Opt-out of marketing emails
- Disable cookies and tracking tools
6. Children's Privacy
This website is not intended for users under the age of 13.
We do not knowingly collect information from children.
If you believe data was collected from a minor, please contact us for removal
7. Links to Third-Party Websites
Our website may contain links to external sites.
We are not responsible for the content or privacy practices of third-party websites.
8. Changes to this Privacy Policy
We may update this Privacy Policy occasionally.
Updated versions will be posted with a revised “Effective Date”
Continued use of the website means you accept any future updates.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email us at info@thefiltersguy.com
Call us at: (404)907-3523